Uber points were the currency of Uber Rewards, the rider loyalty program, and that program is closed. Uber’s help center states that Uber Rewards ended on November 1, 2022, with points earned through August 31, 2022 and redeemable until November 1, 2022.[1] If you still see old advice about climbing status levels with Uber points, it describes something you can no longer join.
This guide explains what the points did, what Uber said happened to them, and what riders get from Uber One today, based on Uber’s own pages.
What did Uber points do?
Uber’s newsroom says Uber Rewards launched in 2018 to reward loyal riders with perks, points and benefits, and that points were earned on every eligible dollar spent on rides or Uber Eats orders.[2] By late 2020 Uber said tens of millions of members were redeeming points each month.
In November 2020 Uber changed how redemption worked. Before then a reward cost exactly 500 points, and unused rewards expired after 28 days. After the update, members could redeem whenever their balance covered a reward, with more than 30 options from 100 to 8,000 points, and points stayed usable for six months after being earned. The examples Uber published are below.
| Reward (as announced in 2020) | Points |
|---|---|
| 10% off your next trip | 250 |
| 20% off Uber Comfort | 750 |
| Free UberX trip, up to $30 | 2,000 |
| Free $25 Uber Eats order | 2,500 |
Those figures belong to the program as it stood in 2020. They are history, not current offers.
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How did the Uber Rewards closing work?
The help center answers the main questions in plain terms. Nothing replaced Uber Rewards, but Uber pointed riders to Uber One for perks such as a $0 delivery fee on Uber Eats and discounts on rides. Benefits other than points could be redeemed until August 31, 2022, and phone support for Diamond members ran to the end of that year. Rewards chosen before the cutoff stayed usable until they expired, which Uber says was in most cases 28 days after selection, and all redemptions were final.
Third-party rewards, such as partner coupons, were a separate matter: Uber told members to contact the partner company if redemption failed. After November 1, 2022 there was no stated way to convert leftover points, and the help center describes no cash-out.
What are the Uber status levels now?
The rider program had status levels, such as the Diamond level named in Uber’s closing notice, and they went away with it. Similar names survive in a different place: the Uber Pro program for drivers uses Blue, Gold, Platinum and Diamond tiers.[3] That program rates drivers on trips taken, not riders on money spent, and it has its own rules, which is why it has its own guide. If you landed here looking for driver points, Uber Pro is the program to read about.
How do Uber One credits work?
For riders who want something comparable, Uber One is the program Uber names. The structure is different. Uber’s help pages describe a membership with benefits listed in the app, not a points balance. For fare basics, see what an Uber trip costs.
On rides, Uber’s help center says members earn Uber One credits on eligible rides, and the percentage depends on the country: the Canadian version of the page says 5%.[4] A few details from the same page:
- credits can be spent on both rides and orders with Uber and Uber Eats;
- they can take up to 24 hours to reach the Wallet in the app;
- they are earned on the subtotal of the final fare, excluding tolls, tips, taxes and fees;
- no new credits are earned on the part of a fare paid with earlier credits;
- credits expire if the membership ends.
Because the rate, eligible ride types and fees can change, treat the Uber One section of your app as the current source. Check your own app for the rate that applies where you live.
How do you check what you have?
For the old program there is nothing left to check: the redemption window closed on November 1, 2022. For Uber One credits, open the Wallet in the app to see the balance breakdown and transaction history. Uber’s help page adds that credits are generally applied to whichever expire first, and that you choose which trip or order to spend them on. Uber Eats orders draw on the same credits, so one balance covers both apps.
What should you take from all this?
If a page promises that you can earn Uber points by riding today, check its date. The program that gave the term its meaning ended in 2022, and Uber’s own help center says nothing replaced it directly. Before you pay for a membership with credits in mind, read the benefits listed in the Uber One section of your own app, because they differ by market and can change. For a rider comparison, see whether Uber or Lyft is better.
