If your vehicle gets damaged during a rental, please notify HyreCar and provide post-rental photos within 24 hours of the time the rental ended. Our policies require vehicle owners to take photos before and after each rental to document the vehicle’s condition. You should also gather as many details as possible prior to reporting the accident.
A representative will be assigned to your case and will guide you through the claims process. On average, damage claim cases take 2 to 8 weeks to process and reach a settlement. In that time, the Driver's account will be blocked and access to booking will cease until the completion and payment of a claim.
Vehicle Owners will be responsible for the deductible amount in their elected Protection Plan. HyreCar's Damage Claims team will reimburse the rest of the repair costs for eligible physical damage.
